Return Policy


 

Return/Exchanges:

We only accept returns for defective, damaged, or wrong product. The claim must be made within 24 hours of receipt and will be issued a replacement. No refunds on custom, designer gowns, sale or clearance or promo code orders.  To claim such items, contact our online customer service team immediately via the e-mail at info@festoun.com

Returned dresses must be in new condition. If you are returning a dress listed above (defective, damaged or wrong product)  please check to make sure your return complies with the conditions mentioned below.

Dresses must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and attached.

*If you return an item in unacceptable condition we will not be able to process a refund and will ship the dress back to you.

Return Process:

1. Submit a return request via email to info@festoun.com within 24 hours of receiving your order to make sure you are eligible for a return.

2. Provide photos that clearly shows the issue, include; damage during shipping, color/ style/ size errors.

3. You need pay the shipping fee from your address to Festoun.

4. Please allow 7-14 days from the time we receive your return for it to be processed.

5. Original shipping charges are not refundable.

*Please write the value same as the one we given on the shipping label

Sizing Issues

As all of our dresses are made to order and not mass produced, the finished gown may differ by approximately one (1) inch in either direction of the specified measurements. To make sure that your dress will still fit you well, our tailors have made all our dresses with extra fabric in the seams to allow minor size modifications to be made easily.

If you follow our size chart and measuring guide before selecting your size, the dress will fit well. Dresses that do not fit you properly but fit the specifications you ordered cannot be returned or exchanged.

Color Issues

We try our best to provide you with the most accurate photos of our dresses, but sometimes it’s impossible to match the color seen on the screen to the original color of the dress due to the photo exposure and computer screen differences, for that reason please understand that there may be a slight change in the color. If you are sure  that you have received the dress in a wrong color, please contact us.

 Time Frame:

All made to measure pieces take roughly 7-10 weeks depending on the piece you ordered as our dresses are made by a team of specialists and are made to your specifications which requires time. If you need your dress in a rush, please email info@festoun.com to see if a rush can be accommodated for a minimal fee.